There are best practices, standard operating procedures and several types of processes in the business world. Processes help maintain order and provide guidelines for a smooth workflow. They are what ...

Companies deploy CRM solutions to improve business performance, maximize customer relationships and enhance customer service, but many deployments fail to meet expectations. There are many reasons ...

BPEL (Business Process Execution Language) has become one of the most important technologies of SOA (service-oriented architecture) and enables easy and flexible composition of services into business ...

Every successful business consists of a host of key, high-earning processes. But what if they could be improved? Good news: They very much can. Every successful business relies on a variety of ...

Business process outsourcing involves the outsourcing of business functions to external companies. To clarify, many companies outsource tasks to external providers. An example may be hiring a ...