MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that they have expanded their ...
MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the customer experience intelligence company, today announced its new coaching solution for agent performance management, Calabrio Performance Coaching. The ...
One of the biggest problems facing contact center agents -- and their managers -- is the sheer volume of data regarding products, services, and customers that is siloed and difficult to locate quickly ...