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Belmont County 911 center adopts Next Generation system to cut emergency call times

Belmont County 911 dispatchers are answering calls a new way after the county implemented Next Generation 911 system that ...

AI is now answering non-911 calls to San Diego Sheriff's Department

Non-emergency calls to the San Diego County Sheriff’s Office are being answered by an artificial intelligence processing ...
Government Technology

RapidSOS Launches ‘Roadside Assistance’ for 911 Calls

As 911 call centers struggle with staffing, suppliers of government technology are rushing to help. That’s the case with the latest product from RapidSOS. The company, which sells an emergency ...
WSPA

When to call 911 — and when not to — during severe weather

SPARTANBURG COUNTY, S.C. (WSPA) – As severe weather moves into the Upstate, dispatchers at the Spartanburg County 911 Center said knowing when to call 911 — versus when to use a non-emergency number — ...
WLRN

A Florida county leads the way with a high-tech 911 system that improves emergency response

NAPLES, Fla. — When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can send text and video from the ...