With the 10th-annual Cisco Contact Center Summit as the backdrop, Cisco and others last week introduced enhanced capabilities and new services aimed at improving contact center efficiency and upping ...

New integration combines Webex Contact Center with SuccessKPI's AI-native WEM platform to optimize performance across human ...

Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...

Cisco has unveiled a series of updates to its contact center offerings to personalize customer care for its business customers. Cisco on Monday dropped version 12 for its two premise-based contact ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

After Cisco Collaboration EVP and GM Amy Chang made her debut on the Enterprise Connect stage last March, industry analyst Zeus Kerravala wrote a No Jitter post titled, “Cisco's Amy Chang Shines in ...

New Voicea and Google Cloud's Contact Center AI integrations enable "super agents". New Webex Experience Management transforms the customer experience with contact centers. All this innovation is now ...

DENVER, Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) and Cisco Systems, Inc. (NASDAQ: CSCO) today announced a strategic partnership wherein TTEC Digital will become the first ...

HERNDON, Va.--(BUSINESS WIRE)--ePlus inc. (NASDAQ NGS: PLUS – news) today announced that it has successfully implemented a cloud-based Cisco call center solution that helped clear the way for Rowan ...

Cisco Unified Contact Center Enterprise by Gary Ford, systems engineer and consultant with over a decade experience in telephony and contact center deployments. This book is about pulling together the ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...