Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...

Data is the fuel that organizations need to be successful, and that is particularly true for enterprise contact centers. According to recent McKinsey & Co research, companies that have applied ...

It seems to me that whenever someone says the word “analytics” in a contact center context, a hushed reverence falls over anyone within earshot. Analytics has come to represent something magical, ...

Businesses are swiftly grasping the value of data-driven insights in improving customer interactions and streamlining processes to help them personalize services, improve first-call resolution rates, ...

Discover how AI voice analytics enhances contact center efficiency. Explore use cases across various industries and understand how they can benefit your team. Gone are the days when contact center ...

LONDON--(BUSINESS WIRE)--A global data analytics and advisory firm, Quantzig, that delivers actionable analytics solutions to resolve complex business problems has announced the completion of their ...

It’s no secret that Big Data is having a positive impact on the contact center industry. And as businesses are faced with growing amounts of data on everything from the effectiveness of their ...

• Contact center data volumes are expected to continue increasing through 2021 across channels like phone, email, chatbots, website, and social media • Data proliferation has enabled businesses to ...

UC and contact center service provider 8x8 this week updated its Virtual Contact Center with a new feature dubbed VCC Analytics that the company says will provide insight into agent performance and ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data. Contact center analytics is the systematic collection and ...

Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...