Why customer experience is the ultimate leadership test

When you look at what separates the leaders who thrive from those who merely survive, one thing stands out above anything ...

“Know Your Customer” faster, smarter, cheaper

There’s a balance to maintain for the economics of identity.

Silverback AI Chatbot Introduces Advanced AI Assistant to Support Streamlined Customer Interaction and Operational Efficiency

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations manage customer interactions more efficiently while improving the flow of ...

What’s in the cards for customer communications in 2026?

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

"Blackwell Sales Are Off the Charts" for Nvidia -- and Worryingly, so Is Its Customer Concentration

The point being that while demand for Blackwell is "off the charts," this only tells part of the story. Demand for Nvidia's ...

DoorDash CEO Tony Xu outmaneuvered Uber Eats by obsessing over his customer

In today’s CEO Daily: DoorDash CEO Tony Xu on how he beat Uber Eats into second place. The markets: Mixed, but trending down.
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‘Lose My Life or Lose My Job’: 7-Eleven Clerk Choked By Customer Fired for Shooting Attacker In Store with Her Own Gun

"7-Eleven clerk loses job after shooting attacker in self-defense. Her life was on the line, now she's the one paying the ...

Good customer service at NC DMV? Here’s how the agency says it will get there.

The North Carolina Division of Motor Vehicles releases a strategic plan that sets priorities, goals and strategies for the ...

Wells Fargo customer lost $4,400 just hours after depositing a big check — and a legal loophole almost prevented her from getting it back. Here's why

She says she didn’t make the “teletransfer” but Wells Fargo claims she did, and at first refused to refund the money. But all ...