Attorney General Michelle Henry hs announced a new complaint form for Pennsylvanians encountering hardships with airline travel, ranging from flight delays and cancellations to boarding problems. The ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

PITTSBURGH (KDKA) -- As more people are becoming frustrated with air travel during a busy summer season, the Pennsylvania attorney general's office says passengers with canceled or delayed flights can ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

Complaints are a crucial component of any business’s integrity. But all too often complaints are overlooked because of the very nature of them. The rise of grievances being aired across social media ...