Forbes contributors publish independent expert analyses and insights. Charlotte-based reporter Ted Reed covers airlines and airline labor. This voice experience is generated by AI. Learn more. This ...

Jersey Mike’s scored higher than the Atlanta chicken chain in the American Customer Satisfaction Index's annual survey.

Are you exploring all of the ways to apply customer satisfaction results to unlock business insights? If you’re like most companies with a customer satisfaction score averaging between 7 and 8, you ...

In the 2026 National Customer Satisfaction Index (NCSI) survey for wireless vacuum cleaners, LG Electronics ranked first with ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

Jersey Mike's scored 84 out of 100 in the 2026 American Customer Satisfaction Index, overtaking Chick-fil-A's 11-year hold on ...

Low response rates, unattributed feedback and less than useful reports make B2B customer satisfaction surveys a difficult proposition when, in reality, they should be a goldmine for your company. This ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

Lotte Department Store announced Wednesday that it topped the department store category in the 2026 National Customer ...

While Costco still holds the top spot, its score remains unchanged as its two biggest competitors each improved by three points in an annual survey.

In the National Customer Satisfaction Index (NCSI) survey for the gas station sector, GS Caltex ranked first with 77 points.