Many brands fail to craft these omnichannel experiences based on their most important commodity: humans. The experiences customers have with brands involve many digital elements, including everything ...

Long-established methods for designing supply chains are becoming obsolete. As a result, companies need fresh approaches to keep pace with ever-changing markets and harness new technology’s benefits.

Adaptive apparel is less about labels and more about creating a movement toward accessibility, dignity, and inclusivity in fashion. Mohammadian reminded me that designing with the customer in mind isn ...

Understanding and implementing exceptional CX design is key to standing out in a crowded marketplace and building lasting relationships with one’s customers. Customer experience design (CX design) has ...

CEO, Global Transform. Lead authority entrepreneurial C-suite leadership. Listed Global 100 CIO, 100 Women to Watch, CREA Global Award List. In the hyper-connected and evolving digital landscape, ...

The best products are often sparked as ambitious ideas that are pushed up against guardrails while barreling along the product development highway. The Fast Company Executive Board is a private, ...

The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design There's ...

Social media has proven time and again the need for brands to be inclusive. Last year, with less in-person shopping due to the pandemic, e-commerce soared. E-commerce sales made up 18% of all global ...

This article is part of a VB Lab Insights series paid for by Capital One. Within any organization, various business functions vie for a seat at the elusive, and sometimes mysterious, “table.” It can ...

Trust is crucial for brand success in today’s competitive marketplace. The most successful brands are those that aren’t just taking a human-centered approach to their customer experience, but a ...

Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How can ...

Bombardier’s Innovation and Design Centre, represents a major milestone, and will deliver innovations that continuously enhance and define our customers’ experience Located in Montreal, the space will ...