CNN and NBCUniversal’s Fandango are among the first in the media and entertainment biz to tap into Facebook Messenger “bots,” which let users get automated info from artificial-intelligence agents.

On Tuesday the Washington Post entered the fray with its own messenger bot — a bot that focuses, for now, on top stories, election news and (soon) Olympics alerts. What’s unclear, though, as The Verge ...

It’s been just a few weeks since Facebook announced the introduction of bots for Messenger, and the web is already filled with articles about how awful these bots are, and how we just have to bear it ...

SAN FRANCISCO — You already chat with friends on Facebook Messenger. Now Messenger wants you to chat with businesses and get updates from them, too. That's the future Facebook pitched Tuesday at f8, ...

It’s been a year since Facebook announced the launch of chatbots on Messenger, and although bots have not yet been perfected, they’ve had a huge impact in the way modern consumers interact with brands ...

InterContinental Hotels Group will begin communicating with its guests through Facebook Messenger. The company has developed a bot, or virtual assistant, for Facebook Messenger. Bots are software ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More American Express today unveiled plans to introduce an Amex bot to ...

If your love for a song has caused you to drop the infamous “heart eyes” emoji in a text or social media post, Apple’s latest addition to Facebook Messenger may be the technical innovation you’ve been ...

American Express wants to make it easier for you to keep tabs on your account by bringing purchase notifications to a platform you probably already use: Facebook Messenger. The credit card brand is ...

Communities for Recycling is a national initiative with the purpose of helping individuals have an impact at the local level when taking on recycling as a global challenge. Its latest effort is a ...

The White House announced today that President Obama will use a Facebook Messenger bot to receive correspondence from citizens. People who send messages to the White House Facebook page will now speak ...