Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

5 Best Practices for Setting Up a Smooth IVR Phone Tree Your email has been sent Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best ...

Businesses can boost their communication strategies and customer service experiences by using various methods that boost reliability and efficiency. By being able to talk with prospective clients and ...