The Centers for Medicare & Medicaid Services is planning to eliminate a set of questions on pain management from its nationwide patient experience survey, just months after rolling out updates to the ...

Numerous HCAHPS changes are set to take effect Jan. 1, aiming to modernize the survey and increase patient response rates. The survey’s main mode of administration — paper — and its question sets have ...

The CMS wants to revise its mandatory and long-standing patient experience survey for hospitals. Health system leaders say it’s about time. The CMS recently asked for approval from the White House ...

The American Hospital Association has joined the Federation of American Hospitals and three other hospital groups in calling for an overhaul to the patient experience survey that has been administered ...

When it comes to quality improvement, accountability and transparency, it is critical to have meaningful survey measurement so that hospitals have the right data to make the next patient experience ...

HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems, is a standardized survey tool used to measure adult inpatient perception of the quality of care they receive at a given ...

Centers for Medicare & Medicaid Services (CMS) Approve Medallia as a HCAHPS vendor to survey patients via telephone. “We congratulate Medallia on this achievement and look forward to seeing how they ...

On nearly every measure of the Hospital Consumer Assessment of Health Plans Survey patient experience questionnaire, 769 hospitals that treat the largest share of low-income patients scored 5.6 ...

Hospitals that struggle with high rates of 30-day readmissions and fear federal penalties may look at their patient experience scores for clues on what might be driving their negative scores. That's ...