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DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing services, broadening the company’s workforce solutions to support ...

We list the best help desk software, to make it simple and easy to organize your customer and staff requests by priority. Whether your support team is working internally or in a customer-facing ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

All Covered, the IT Services division of Konica Minolta Business Solutions U.S.A., and one of the nation’s top ranked IT Services companies, has acquired the assets of America’s Remote Help Desk of ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

You may have heard about the benefits of consolidating help desk instances, from increasing your support team’s efficiency to enhancing the global customer experience. But are these advantages worth ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

Help desk software streamlines the management of support tickets from multiple sources by consolidating them into a single, organized interface. These platforms enable you to build self-service ...