For most of its 94-year history, records management at the FBI was as basic as paper documents stashed in a cardboard box and stuffed under an agent's desk. But William Hooton intends to change that.

Records management is a systematic plan for creating, organizing, using, disposing, and preserving records. It ensures that information is available quickly and efficiently. It encompasses all records ...

Records management polices directly impact the effectiveness of an organization's day-to-day operations. Without control, records have the potential to raise operating costs and expose organizations ...