Measuring return on investment (ROI) for IT projects has always been more of an art than a science; and I've frequently heard IT managers remark that the ROI numbers are often customized to what the ...

Burger Consulting Group, in conjunction with ENR and Plante Moran are pleased to present the second in a three-part series on the results from our Construction IT Cost and Benchmarking Study. With the ...

Many IT organizations rely on metrics to evaluate their own work and incentivize employees around specific goals. Although appearing beneficial, metrics can drive shortsighted behaviors at the expense ...

But when it comes to determining the metrics and presentation for the senior management dashboard we struggle to put together metrics that have meaning to non IT senior managers. I’m wondering if you ...

Tom Murphy is editorial director for the Business Performance Innovation Network and lead author of three recent reports on the global IT transformation. Numbers tell the tale: 93 percent of senior ...

Regardless of how a software development project was contracted (fixed price, time and materials, etc.) or how it was managed from a methodology point of view (Agile, Waterfall, Prince2, …), by the ...

Getting metrics right is essential to effective IT management, but getting them wrong is worse than not having them at all It was an excellent help desk. Then, my correspondent explained, his CIO, ...

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach. IT is a considerable financial ...