In what has to be characterized as huge win for Microsoft, it announced this morning it had secured a 6-year deal with HP, Inc to run Microsoft Dynamics’ customer relationship management (CRM) and ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

What Is Microsoft Dynamics CRM? The Microsoft Dynamics suite of cloud-based applications covers both customer relationship management (CRM) and enterprise resource planning (ERP), with the stated goal ...

Microsoft said Tuesday that application service provider Surebridge is debuting the software titan's new customer relationship management software. The companies said Surebridge will target ...

My company implements Microsoft products. But, compared to the other CRM applications we implement, Microsoft Dynamics has been the toughest one to sell. Is it because of the features of its CRM ...

WASHINGTON — April 17, 2013 — Microsoft Corp. today announced the U.S. Air Force and the U.S. Department of Veterans Affairs (VA) as recipients of this year’s Microsoft Dynamics Customer Excellence ...

As first reported in CRN last summer, the company is working on a CRM server as well as basic CRM applications. (See story.) Microsoft CRM, as the product will be called, will be unveiled Tuesday, the ...

DALLAS — March 27, 2006 — At Convergence 2006, the Microsoft Business Solutions Group’s customer conference, Microsoft Corp. today announced that Microsoft Dynamics™ CRM is introducing new programs ...

MOUNTAIN VIEW, Calif.--Microsoft tossed its hat into the growing customer relationship management ring when it previewed its first CRM product here Thursday. Due for release by the year's end, ...

Microsoft has shelved plans to release a 2.0 version of its customer relationship management software in March, saying it needs until the end of the year to finish the program. The delay, which the ...

A number of customers using the Microsoft-hosted Dynamics CRM Online and its Office 365 cloud service were reporting performance problems aon August 17. One CRM Online customer said problems began in ...

According to a posting on Microsoft's download site, installation of Windows XP SP2 will break the Outlook Sales client of Microsoft CRM 1.2. The fix involves an update to the CRM server and Outlook ...