Conversational AI, coupled with semantic search, has drastically improved the baseline for speed, convenience and self-service in customer service. It's no surprise, then, that the industry is ...

Artificial Intelligence has moved far beyond simple question-and-answer systems. Over the last few years, businesses and ...

China drafted landmark rules to stop AI chatbots from emotionally manipulating users, including what could become the strictest policy worldwide intended to prevent AI-supported suicides, self-harm, ...

China's cybersecurity regulator on Saturday proposed rules to limit the ability of artificial intelligence to influence human emotions. The draft rules come just days after two Chinese AI chatbot ...

Artificial intelligence has evolved rapidly over the past decade. What started as simple rule-based chatbots has now transformed into powerful AI systems capable of reasoning, planning, and taking ...

The UK would include AI chatbots in online safety laws, closing a loophole exposed after Musk’s Grok was used to create sexualised deepfakes. The UK government said Monday that it would include AI ...