Verizon Wireless, T-Mobile USA and Alltel today tied for the highest ranking in wireless customer care awarded by J.D. Power and Associates. But AT&T and Sprint Nextel finished no better than average, ...

Over the past couple of months, Verizon Communications Inc. VZ has been deploying innovative, human-assisted GenAI applications that streamline processes and ensure positive customer engagements.

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

Verizon snagged the top spot among customer care satisfaction, according to a new J.D. Power and Associates survey, and did especially well in resolving problems in one contact. Overall, Verizon had ...

Verizon is reinstating discounts for some customers who threaten to leave the carrier. The retention discounts are triggered by initiating a transfer PIN from within the My Verizon app. After emailing ...