Nasdaq

Cisco Announces New Webex AI Agent and AI Solutions for the Contact Center to Transform Customer Experiences

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...
Nasdaq

Webex by Cisco Announces AI-Powered Solutions to Empower Contact Center Agent Potential and Reduce Burnout

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.
SiliconANGLE

Cisco adds new AI features to Webex Contact Center, including agent burn-out detection

Cisco Systems Inc. is enhancing its Webex contact center and videoconferencing platform with expanded artificial intelligence capabilities that are designed to boost productivity for workers, no ...
No Jitter

Cisco Brings Its Virtual Receptionist to Webex Calling

"Cisco's new Webex Receptionist effectively challenges competitors RingCentral and Zoom with its simple and intuitive interface," wrote Brent Kelly, Principal Analyst at Omdia in an emailed statement.
No Jitter

Cisco Webex Expands Contact Center Portfolio

Today at WebexOne, Cisco detailed the Webex AI Assistant capabilities to be included within Webex Contact Center and Webex Suite for paying customers. It also announced two new tiers called Customer ...

SuccessKPI Powers Next Generation Hybrid Contact Centers with WEM for Webex Cloud

SuccessKPI, a leading AI-powered Workforce Engagement Management (WEM) provider, today announced its partnership with Cisco to deliver new solutions for Webex Contact Center by integrating advanced ...