Workforce optimizations/management describes the process used by employers to distribute their resources and employees, monitor attendance, and keep up with ...

Viventium today announced an expansion of its human capital management (HCM) platform through the addition of integrated scheduling and time & attendance capabilities. The enhanced offering extends ...

As organizations become global and teams get increasingly distributed, establishing and maintaining workforce productivity becomes crucial to drive business success. For example, during the Covid-19 ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

A recent BBC article highlighted the tidal surge of workers looking for new jobs in the post-pandemic world. Dubbed "The Great Resignation", the data paints a startling picture of people "leaving the ...

The current economic climate has businesses of all sizes on edge: inflation, a competitive job market and the looming shadow of an impending recession are creating a mire of conditions that defy even ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced a new set of features that more fully help customers realize ...

This article is part 2 of a 4 part article series, sponsored by Genesys. A critical moment occurs when customers call your customer support center. In one scenario, they’re put on hold and asked to ...

The benefits of workforce optimization have been proven, but nonetheless these technologies are growing in popularity slowly. According to analysts, the reluctance to purchase these solutions is based ...

Almost a year on from the devastating SolarWinds attack last December – and the start of Biden’s tenure in January – and cybersecurity continues to sit firmly in the board’s crosshair. Pressure is ...