In the best-run businesses, team members work from the same database. They understand their goals and receive ample support from management to help them succeed. Without this centralized structure, ...

Zendesk is best known for its customer support services, but it thinks it is ready to challenge larger players in the broader world of sales and marketing software with a new customer-relationship ...

Cloud-based helpdesk software provider Zendesk has announced a big update to its integration with Salesforce, the customer relationship management (CRM) service provider. For those who haven’t heard ...

A look at the suite of products offered by Zendesk (ZEN +0.00%) lately makes it clear that the company wants to provide much more than customer support -- technology once known as help desk software.

Zendesk: Solid growth and guidance Last quarter, Zendesk revenue rose 64.1% annually to $55.7 million, beating expectations by $3.4 million. That growth rate compares favorably to 63.4% growth in the ...

Zendesk is announcing a new CRM tool, Sell, and a development platform, Sunshine. Zendesk acquired Base parent FutureSimple in September. Base has more than 5,000 customers. Cloud customer-support ...

After rising 72% last year, shares of Zendesk (ZEN) are off to a good start in 2019, sporting a YTD gain of 44%. The provider of a cloud-based customer service platform continues to successfully ...

We’ve tested the best helpdesk and customer service solutions currently available, and we found that Zendesk is a better option than Salesforce — but not by much. While Salesforce offers great ...

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