G2 recognition is unique because it recognizes companies based on independently benchmarked software user reviews and ...

Massachusetts Call Center Highlights Rising Consumer Frustration With Automated Systems as AI Use Surges In moments ...

The San Antonio Spurs faced off against the Detroit Pistons on the road, taking home a 114-103 win to start their five-game ...

Verint announced the combined organization resulting from its merger with Calabrio will operate under a single corporate name ...

As more and more people divulge their innermost secrets to AI companions, platforms face the wrenching dilemma of determining when those admissions might signal a deadly threat to the public. Several ...

Call Center and City Express to reopen by 10:45 a.m. Wednesday.

And even though new AI technologies are coming on strong, the biggest changes this year will be how the enterprise views and works with its contact centers. Changes will focus on three areas: data, ...

Nancy Guthrie's neighbor says she saw a suspicious man in the area two weeks before the 84-year-old went missing.

All services will be done by IRS-trained and certified community volunteers and will aim to serve families who qualify for ...

Officials say services have transitioned back after the July fire; here’s how to get help.

A viral TikTok shows a Spectrum customer service rep yelling and berating a caller who tried to cancel the service.

A+ | .237/.331/.388 (114 wRC+) 459 PA, 14 HR, 41 SB, 11.5% BB, 31.2% K Acquired in the Arozarena trade, Smith became the ...