Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

TLC Plumbing Heating Cooling Electrical, one of New Mexico’s most established service companies, announced today that it has introduced a series of improvements to its primary service lines, including ...

In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

The ultimate football gift is now up to 70% off in a massive UK sale. Shoppers can pick up the professional-grade FPRO ...

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Jason Huang says a WestJet employee grabbed his phone and threatened to deny him boarding when he began recording his ...

CoreWeave posts strong Q3 revenue growth and industry-leading MFU rates but faces high debt. Read the latest analysis on the ...

The only constant in building a sales team is there’s no one-size-fits-all approach. A diverse panel of operators shared ...

Q3 2025 Earnings Call Transcript November 26, 2025 EHang Holdings Limited misses on earnings expectations. Reported EPS is ...

New training offerings and SMS feedback capabilities mark the company's biggest modernization push in a decade, launching ...