Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...

TLC Plumbing Heating Cooling Electrical, one of New Mexico’s most established service companies, announced today that it has introduced a series of improvements to its primary service lines, including ...

Trained employees are making small talk intrusive by asking personal questions like “What are you doing the rest of your day?” Asking Eric offers empty calorie phrases like “Oh, ...

A customer service specialist is expanding its operations in Seaham following a series of contract wins. ResQ, one of the ...

In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...

Seaham based contact centre ResQ has announced it is creating up to 200 new jobs in the town after securing new “major ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

A governance model was established, bringing together IT, communications, business units and executive leadership to ensure ...