Despite setting an annual recall record last year, Ford Motor Co.'s customer service satisfaction improved seven rankings, ...

Your staff is committed to delivering top-rate customer experiences, but worry they don't have enough people to sustain those standards.

Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud.

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Amjad Masad announced that Replit has raised $400 million in a Series D, and also unveiled a powerful new agent.

A politically charged interaction at a Smoothie King has gone viral, sparking the discussion of what rights employers, employees, and customers have.

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution.

After stories of abusive behavior resurfaced in the wake of his new L.A. pop-up, the Noma chef eats crow.

Total Q4 Revenues Increased 75% with Record Charging Network Revenue of $64 MillionInitiates 2026 guidance of $410 - $470 Million of Revenue and $(20) - $20 Million of Adjusted EBITDA1 Total revenue ...

Analysis of 5,063 customer responses from 10 MEP distributors confirms what many suspected but few have quantified — customer ...