Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Entropy is a built-in feature of a corporation's life cycle. Companies like Google, Netflix, and Southwest keep getting worse ...

Full Guide to Reach Air Canada is one of the leading airlines in North America, providing top-tier customer service for ...

JetBlue Airways is renowned for its customer-centric approach, ensuring passengers have access to assistance whenever they need it. Whether you're planning a trip, managing an existing reservation, or ...

Netflix subscribers have reported receiving an email that warns them their account “is on hold” due to a problem with their direct debit. “Let’s tackle your payment details,” the subject line reads.

Shares in the streaming giant fell 10 percent during the last two trading sessions on subscriber growth concerns.

Netflix plans to spend around $18 billion on content this year – and chief financial officer Spencer Neumann thinks that ...