Adobe's biggest news day in years — what it means for Adobe Experience Manager, Adobe Experience Platform and GenStudio — and ...

Spectrum and RingCentral launch integrated AI-powered contact center solutions. Unified communications platform. Combines voice, video and ...

Mozark raises $40 million in Series B led by IFC and RMB Capitalworks. Platform expansion focus. Capital supports global ...

Authoring velocity, front-end release speed and operational efficiency reveal far more than a traditional RFP feature grid.

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

New joint capabilities position Klaviyo and Shopify at the center of global retail infrastructure, helping brands scale across markets with a unified data foundation BOSTON--(BUSINESS WIRE)--Klaviyo ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

New standalone platform layers predictive and rule-based AI onto existing CX systems without requiring migration.

Data reveals eight in ten (83%) decision-makers complete their research via peer communities and self-directed search before ever engaging with a sales team SAN MATEO, Calif.

Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...

As generic AI support erodes brand loyalty, Assembled gives every brand multi-identity support management across chat, voice, email, and Copilot, bringing personalized AI support at scale. March 12, ...

Headless CMS promises speed, but scale exposes a different challenge: whether the architecture underneath can keep growth ...