Mozark raises $40 million in Series B led by IFC and RMB Capitalworks. Platform expansion focus. Capital supports global ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Forethought's core capability is what Zendesk calls a "Resolution Learning Loop" — AI agents that detect gaps in existing workflows, generate new procedures to address them, and test those changes ...

Witnessing cardiothoracic surgeons at work offers a powerful reminder of why real-world immersion matters for modern brand storytelling.

AI-native platform processes 10 billion events and delivers 400 million decisions each day, helping Fortune 500 clients power real-time customer personalization PALO ALTO, Calif.—March 11, 2026—Auxia, ...

Authoring velocity, front-end release speed and operational efficiency reveal far more than a traditional RFP feature grid.

New standalone platform layers predictive and rule-based AI onto existing CX systems without requiring migration.

New joint capabilities position Klaviyo and Shopify at the center of global retail infrastructure, helping brands scale across markets with a unified data foundation BOSTON--(BUSINESS WIRE)--Klaviyo ...

From Europe to Asia, 70 destinations in 35 local markets now operate on a unified AI-powered search and retrieval engine, giving travelers instant access to regionally curated offers SAN ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Sinch AB (publ) today announced at Enterprise Connect new innovations across its Enterprise Voice platform, including Voice Relay, a new capability that enables developers to connect text-based ...

Headless CMS promises speed, but scale exposes a different challenge: whether the architecture underneath can keep growth ...