By smoothing out grammar, chatbot-assisted complaints may convince decision makers that a case is more legitimate.

Graco Inc. CEO Mark Sheahan shares lessons from a century of success built on customer-led innovation and long-term ...

A customer service consultant identifies the everyday phrases that make customers feel disrespected and what to say instead.

The overall car dealership experience has improved over the last year, but some brands have a lot of catching up to do.

Over the past several years, Cahokia Heights residents have been speaking out about sewage overflows backing up into their homes and impacting the quality of their drinking water. The city of Cahokia ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Forbes’ newest Best Customer Service list identifies the leaders in providing consumers the best experience and sense of loyalty. But what does that actually look like? To dig deeper, you talk to ...