Buc-ee’s has received an “F” rating from the Better Business Bureau for failing to respond to nearly 90 customer complaints.

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

Bad customer service can be frustrating, but consumer experts say you shouldn't be left paying for poor work, bad products or unresolved problems and you may have more power than you think to get your ...

Before buying a new tool, most of us go directly to the reviews. If you take a look at EGO Power+'s reviews, you're likely to be less than impressed. After racking up more than 600 customer reviews, ...

HIALEAH, Fla. (WKRC) - A Walmart customer on a motorized scooter allegedly became so frustrated that an employee would not comply with his request that he brandished a firearm while repeatedly ...

Secretary of War Pete Hegseth acknowledged on Monday the department’s culpability in the shortcomings of the defense industrial base it is trying to revitalize. Hegseth has traveled to different ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

Funny and questionable decisions people have actually made. Donald Trump changes his mind on tariffs again Rob Gronkowski reveals he’s never spent any of his NFL salary Suspected mountain lion attack ...

Government reporters Lisa Rein, Meryl Kornfield and Hannah Natanson can be reached securely on Signal at (202) 821-3120, (301) 821-2013 and (202) 580-5477, respectively. The Social Security ...

Dear Liz: I just read your column about cardholders being fearful of canceling a card. Here’s my story. I made an online purchase with a credit card I’ve had since 1981. The purchase turned out to be ...