Hi, I'm Portland Police Lieutenant Nathan Shepard and I want to explain how 9-1-1 works. When you dial 9-1-1, the first thing you need to tell the call taker is your location, so we can send help as soon as possible. Then, they will ask you some questions to find out what kind of emergency you have and who you need: police, fire, medical, or a combination. They will also ask you how urgent your situation is and whether you need responders to come with lights and sirens or not. This is very impor
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